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Enterprise

ServiceNow AI

AI capabilities embedded in ServiceNow's workflow platform for IT service management and enterprise automation.

What’s good

  • Strong ITSM integration
  • Enterprise-ready
  • Process automation

Where it falls down

  • Requires ServiceNow
  • Expensive
  • Complex implementation

Features

Now Assist

Predictive intelligence

Virtual agent

Process mining

Alternatives

Others doing the same job

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Microsoft · Enterprise

Microsoft 365 Copilot in Teams with meeting summaries, action items, and AI-assisted chat and collaboration.

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$30/user/month (M365 Copilot)

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IBM · Enterprise

IBM's enterprise AI and data platform for building, training, and deploying foundation models with governance.

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